What do customers say about the staff at Group 1 Honda Panama City?

Customers who ask about the people at Group 1 Honda Panama City usually want to know one thing: will they be treated well at every counter, or only in the showroom? The reviews point to the same treatment in every department.

What customers wrote about the showroom, the finance office, the service drive and the parts counter tells a buyer what to expect.

Keep reading below, then schedule a test drive in Panama City. Bringing your own numbers to the lot settles this faster than any spec sheet.

What do customers say about the staff at Group 1 Honda Panama City?

Customers describe the staff at Group 1 Honda Panama City as courteous and helpful, from sales through service and parts. We hold a 4.6 rating on Google across 3,416 reviews, and 83 in 100 of them are five-star. Forty-four of our 107 most recent four- and five-star Google reviews describe the courtesy of our staff.

In a July 2026 Google review, Stephanie L. wrote: “We had the pleasure to work with Andrew. He was very thorough and kind. We were able to get everything done in a timely manner! Thank you! We appreciate you and will be requesting Andrew for our next visits!”

In a September 2026 Google review, Angela P. wrote: “The service provided by David Martin was stellar. Not only was he attentive in advising me of any recalls on my Honda, but he guided a warranty repair that turned out to be quite painless. Very personable and polite. Highly recommend!”

Two customers on two different visits name the same thing: a person who was thorough, kind and polite while the work got done.

How do Group 1 Honda Panama City salespeople treat car shoppers?

Buyers say our salespeople are straightforward and let them take their time. Eight of our 107 most recent four- and five-star Google reviews describe a sales process without pressure, and the reviews we quote show a salesperson who did not rush the buyer.

In a July 2026 Google review, Jennie R. wrote: “I leased my CRV with Matthew Tomasello and it was a great experience. He’s straightforward, honest, and answered every question I had without making me feel rushed. He has a great personality too which made the process actually enjoyable. I highly recommend Matthew!”

In an August 2026 Google review, Erika T. wrote: “I had a great first time car buying experience at Honda of bay county! Thank you Matthew Tomasello for being informative and finding a car that fits me!”

A lease customer and a first-time buyer both name Matthew Tomasello. One says he answered every question without rushing her, and the other says he found a car that fits.

Is the finance office at Group 1 Honda Panama City straightforward?

Customers describe our finance department as helpful at closing, and they say buyers leave understanding the purchase. One August 2026 buyer named the salesperson and the finance team in the same review.

In an August 2026 Google review, Manuel R. wrote: “Our car salesmen, Mr. James Parr, was very knowledgeable, professional, and a joy to spend time with. The finance department was very helpful and ensured we understood every aspect of the purchase of out Honda CR-V.”

Buyers can start before they come in. Our finance application, payment calculator with a trade-in offer, and Honda lease and loan options are all online. Our online trade offer for a make and model is a general estimate from historical data, and that estimate can change. We buy vehicles outright as well as taking trade-ins.

What do customers say about the service advisors at Group 1 Honda Panama City?

Service customers say our advisors keep them updated and walk them through the work. Eight of our 107 most recent four- and five-star Google reviews describe updates from advisors, and 35 of them describe a named service advisor.

In an August 2026 Google review, June M. wrote: “Michelle was great from the time I drove up for my service to the end. Updating me throughout my service. She is very personable and thorough explaining all that was done. I will definitely ask for her again!”

In an August 2026 Google review, Jo D. wrote: “I arrived early, Dennis, our service advisor got me right in. I was waiting on my car and he kept me advised the whole time! Then he went over every line item in the invoice. Very pleased with the service and attention given to detail.”

Michelle and Dennis are named by different customers for the same habit. Each kept the customer informed while the car was in the bay.

Do Group 1 Honda Panama City advisors skip unnecessary service?

Advisors here tell customers when a service or maintenance item is not needed, so the customer does not pay for it. Five of our 107 most recent four- and five-star Google reviews describe an advisor saying an extra service was not needed.

In an August 2026 Google review, Stephan R. wrote: “Andrew always does a great job, keeps me updated and doesn’t do anything without taking the time to walk me through it. No unnecessary repairs or maintenance”

In a September 2026 Google review, Gia D. wrote: “Thank you, Andrew, for handling both a tire rotation inflation kit recall and a software update so quickly and efficiently !!! I was told it could take up to 4 hrs but you had the appointment completed in 2.5 hrs !!! What a great surprise !! You are the best !!! Thank you, Andrew !!!”

One customer was quoted up to four hours and had the appointment finished in two and a half. That is the same advisor who, in Stephan R.’s review, took the time to explain each item before doing it.

How helpful is the parts counter at Group 1 Honda Panama City?

Customers describe our parts counter as professional, approachable and direct. One October 2026 reviewer singled out Devon for going beyond the request.

In an October 2026 Google review, Patrick O. wrote: “I want to give a special recognition to Devon at the parts counter. He went above and beyond to assist me with my part needs. Was very professional, but approachable and down to Earth and gave me direct answers to my questions. Thank you Devon!!!”

You can request parts online. Submit your contact and model details, and we call when the parts are ready for pickup. It is a request form for pickup, so you know when to come in.

Why does one Honda store handle sales and service for Panama City?

We are the only Honda franchise in Panama City, so the people who sell a Honda are the people who see it again in the service drive. We were known as Honda of Bay County, and we are now part of Group 1 Automotive. Customers describe one team across sales, finance, service and parts.

In an August 2026 Google review, Johnny H. wrote: “Always a pleasant experience. Great team of professionals from the sales force to the parts/service department!”

We sell new, used and certified pre-owned Honda vehicles, and we run service, parts and financing at 3601 E 15th St on the East 15th Street corridor in Bay County. For a Bay County buyer who wants a Honda and a store that treats every customer the same way, we are the local option.

Frequently asked questions

Can I schedule a service appointment online at Group 1 Honda Panama City?

Yes. Service and maintenance appointments can be booked online. The booking holds your slot, and the advisor you meet at drop-off walks you through the work, as customers describe.

Can I buy a new Honda online and have it delivered?

Yes. Through AcceleRide, you can find a new vehicle, purchase it online, and have it delivered. You can also value a trade and apply for financing before you come in.

Does Group 1 Honda Panama City buy cars outright, not only as trade-ins?

Yes. We buy vehicles outright, not only as trade-ins. Our online trade offer for a make and model is a general estimate from historical data, and that estimate can change.

How do I schedule a test drive at Group 1 Honda Panama City?

Scan the QR code and upload your driver’s license to schedule a test drive.

What warranty comes with a certified pre-owned Honda at Group 1 Honda Panama City?

Our certified pre-owned Honda vehicles carry an extended powertrain limited warranty and a bumper-to-bumper limited warranty backed by Honda.

What should I ask a car dealer’s staff before I sign?

Rude or dismissive staff is the most common complaint in one- and two-star reviews of other Honda dealers in this market, with 8 of 60 describing it. A May 2026 one-star review of another Honda dealer in this market put it this way: “I’ve never met anyone who wanted to sell a car less. Scott made us feel like a burden and took any excitement we would’ve had out of getting a car. We tried to discuss our options and even with being pre-approved he didn’t make any effort to find something that would work for us.” Watch how the salesperson treats you before the paperwork starts. Our own reviews, quoted above, describe staff who take the time to explain each option.

How Group 1 Honda Panama City runs one team across sales, finance, service and parts

The question is whether our staff treat a Bay County buyer the same way in every department, and our customers say they do. We hold a 4.6 rating on Google across 3,416 reviews, and the people who sell the car are the people who see it again at service.

In a July 2026 Google review, Tanya S. wrote: “I just bought a used 2025 Mustang from Group 1 Honda Panama City. I saw the car online and contacted the dealership. James immediately reached out to me. He was very professional and I felt very comfortable working with him. The entire sales team was amazing. I would definitely buy another car from this dealership.”

Christopher B. wrote in a July 2026 Google review: “All in the service department are kind and respectful. Thank you for taking great care of my HR-V”

Start at Group 1 Honda Panama City, 3601 E 15th St, Panama City, FL 32404, and ask for the person you want to work with.

Group 1 Honda Panama City is the Bay County Honda store where one team handles the sale, the finance office, the service drive and the parts counter. Visit us at 3601 E 15th St, Panama City, FL 32404, or start on our site.

Group 1 Honda Panama City answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Panama City showroom, or call (850) 763-5495.

Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Honda Panama City for complete details regarding current vehicle inventory, pricing, and equipment.